Shipping & Delivery FAQs

Yes. We offer free standard shipping on all U.S. orders. Faster shipping options, when available, are shown at checkout for an additional cost. International shipping rates are calculated at checkout.

Orders are typically processed within 1–2 business days. During peak seasons or promotional periods, processing may take up to 3 business days. Standard U.S. shipping typically takes about 5–7 business days after processing, depending on your location and the carrier.

Delivery dates are estimates and can be affected by weather, holidays, customs, or carrier delays.

When expedited shipping is available for your destination, the options and rates will appear at checkout. Expedited shipping shortens carrier transit time, but it does not change our order-processing window.

Self-service split shipping is no longer available in the cart, but our support team may be able to arrange shipping to multiple addresses manually. Please contact us before placing your order, if possible, with the items and addresses you have in mind.

Because each address requires a separate shipment, an additional shipping charge may apply depending on the number of packages and the discounts used. We will confirm any additional cost with you first.

Because we process orders quickly, changes—including shipping-address or item changes—and cancellations are possible only if the order has not entered processing. Please contact us as soon as possible. Once processing has begun, we may be unable to make changes.

We will email your tracking link as soon as your order ships. Please check your spam or promotions folder if you do not see the shipping confirmation.

Use the tracking link in your shipping-confirmation email for the latest carrier updates. If you have a customer account, you can also view tracking information in your order history.

Tracking can take 24–48 hours to update after a label is created. Carrier delays can also happen because of weather, customs, or high shipping volume. If your package has shown no movement for several days, please contact us with your order number and tracking number so we can review it.

Please check your porch, mailbox, side or back door, building office, and nearby neighbors. Carriers sometimes leave packages in an unexpected place or mark them delivered shortly before they arrive.

If the package is still missing after 1–3 business days, contact us with your order number and tracking information so we can help investigate.

Please contact us with your order number and tracking information. We will review the shipment, work with the carrier when a claim is needed, and help determine the appropriate resolution.

Please contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue. We will work with you on an appropriate replacement or refund.

Yes, we ship to many countries. Available destinations, shipping options, rates, and estimated delivery times are shown at checkout. International delivery can take longer because of customs processing.

International orders may be subject to customs duties, taxes, brokerage fees, or other import charges set by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility and are not included in our shipping price.

At this time, we are not accepting physical returns. If your item arrives damaged or defective, or if you have a concern about your order, please contact us so we can review the situation and help make it right. You can read our full return policy here.

Email us at support@prayerscarves.com, use the chat box on our website, or send a message through our contact page. Please include your order number and a clear description of the issue. For damaged items, include photos of the item and packaging.